Business Details
19 Years
experience
Your Trusted Used Car Dealer in Norwich
At Spencers Car Sales, we are committed to delivering used cars and aftersales services of the highest quality, rooted in strong family values and endorsed by our outstanding customer reviews. Established over 18 years ago on Dereham Road in Norwich, we have grown from humble beginnings to our current purpose-built site in Rackheath, enabling us to expand our offerings to include a dedicated service and MOT centre. Our reputation for excellence is built on hand-selected vehicles, comprehensive background checks, and a customer-centric approach that prioritises transparency and trust.We pride ourselves on flexible finance solutions tailored to diverse budgets, an intuitive online purchasing platform with home delivery, and a stress-free part exchange service. Our teams expertise, combined with a passion for motoring, ensures a seamless experience from initial enquiry to post-purchase support. Recognised for our community involvement through partnerships like City Giving, we remain dedicated to evolving while upholding the integrity that has defined us since 2007.
Services
Used Cars
Part Exchange
Vehicle Finance
Service & MOT
Vehicle Sourcing
Details
- Year established: 2007
Highlights and features
- We offer over 18 years of experience in the used car industry.
- Our 5-star rated service centre provides expert MOTs and repairs.
- Competitive finance plans tailored to individual budgets.
- Convenient online car reservations with a 99 deposit.
- Family-run ethos ensuring personalised, trustworthy service.
Associations and certifications
- Financial Conduct Authority
What people say
Outstanding customer service
Knowledgeable and friendly team
Stress-free experience
Competitive trade-in prices
5-star rated service
Services
Used Cars
We offer a carefully curated selection of nearly new and used cars, rigorously inspected to ensure quality and reliability. Each vehicle undergoes a 75-point safety check, HPI verification, and full valet before delivery. Our stock includes diverse makes and models, from family-friendly hatchbacks to prestige sports cars, all available with flexible finance options and part exchange possibilities.
Vehicle Finance
Our finance solutions cater to varied budgets through partnerships with leading providers like Close Motor Finance and Evolution. We offer PCP and HP agreements with transparent terms, including options for customers with prior finance refusals. Our team guides you through the application process to secure competitive rates, with an admin fee of 450 for external funding arrangements.
Part Exchange
Simplify your car purchase by trading in your existing vehicle. We provide fair valuations based on condition and market value, with immediate payment upon acceptance. The process takes 30-40 minutes, and we handle all paperwork, including settling outstanding finance agreements, to reduce hassle for customers seeking affordable upgrades.
Service & MOT
Our on-site service centre offers MOT testing, annual servicing, and repairs six days a week. Technicians use manufacturer-approved methods and parts to maintain vehicle performance. We provide pre-purchase inspections, brake pad replacements, and warranty-covered work, ensuring cars meet safety standards and retain value over time.
Vehicle Sourcing
If your ideal car isnt in stock, our sourcing service locates specific makes, models, or specifications nationwide. We leverage industry contacts to secure vehicles at competitive prices, with options to include finance packages and warranty coverage. This tailored service saves customers time while ensuring transparency in vehicle history and condition.
People
Spencer
Founder
With over 18 years in the automotive industry, Spencer established the business on family values and integrity. He oversees operations and customer relations, ensuring the dealership maintains its award-winning reputation for honesty and service excellence.
Lee
Sales Executive
Lee has been instrumental in sales for a decade, known for his product knowledge and customer-focused approach. He facilitates smooth transactions, from test drives to financing, and has earned multiple accolades in customer satisfaction surveys.
Billy
Sales Advisor
Billy specialises in part exchange and new vehicle sales, praised for his friendly manner and ability to match cars to customer needs. He has been with the company since 2015 and contributes to its high repeat customer rate.
Chris
Workshop Technician
Chris leads the service department with 12 years of experience in MOTs and repairs. His attention to detail and commitment to resolving mechanical issues promptly have made him a key figure in maintaining the dealerships aftersales reputation.
Questions
Do you offer finance options for used cars?
Yes, we partner with Close Motor Finance, Evolution, and others to provide PCP and HP agreements tailored to your budget.
Can I buy a car online?
Yes, reserve vehicles with a £99 deposit or complete purchases securely online, with home delivery available across the UK.
What services does your MOT centre provide?
We offer MOT testing, servicing, brake repairs, and pre-purchase inspections using trained technicians and manufacturer-approved parts.
Do you accept part exchange vehicles?
Yes, we provide fair valuations and handle paperwork, including settling existing finance agreements, to simplify upgrades.
What areas do you serve?
We primarily serve Norwich and Norfolk, with nationwide home delivery and vehicle sourcing capabilities.
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